We have our own IT help group tasked with supporting research. You should feel free to stop by our office, Simches 7.624, or send an email to create a help ticket.
Email: help@molbio.mgh.harvard.edu
We also have a facilities and operations group available to assist with labratory related issues. Use the email address below to create a ticket with their group.
Email: facilities@molbio.mgh.harvard.edu
MGB support for Enterprise IT issues. If you have issues with your MGB account then you would likely have to contact the IS Service Desk.
Phone: (617)726-5085
The Research Computing group provides access to HPC resources and scientific software subscriptions. If you're having an issue with one of their resources, you can create a ticket with them by using the email address below.
Email: rcc@partners.org